Contact us

We’re here to help.

Whether you have a question about our scarves and winter accessories, need assistance with an order, or simply want more information about SoftShawl, our customer support team is happy to assist.

CUSTOMER SUPPORT

Email:
support@softshawl.online

Phone:
+1 (778) 680-0294

Business Address:
6023 Silver Drive
Burnaby, BC V5H 4L9
Canada

WEBSITE

softshawl.online

SUPPORT HOURS

Monday–Friday:
9:00 AM – 5:00 PM Pacific Time

We aim to respond to customer inquiries as quickly as possible, generally within 1–2 business days.

ORDER SUPPORT

When contacting us about an existing order, please include your order number and the email address used when placing your order. This helps us locate your order and provide assistance more efficiently.

QUESTIONS ABOUT OUR PRODUCTS?

If you would like more information about a product, including its design, materials, sizing, or intended use, please contact us before placing your order. We are happy to help you make an informed purchase.

RETURNS & REFUNDS

SoftShawl offers free returns and refunds within 30 days, subject to the conditions described in our Return & Refund Policy.

SHIPPING

We offer free shipping worldwide. Estimated delivery is generally 7–10 days, although actual delivery times may vary depending on destination, carrier conditions, customs processing, and other circumstances outside our control.

We look forward to hearing from you.

SoftShawl
Soft Comfort. Effortless Style.