Shipping policy
SHIPPING POLICY
Last Updated: September 10, 2026
At SoftShawl, we want shipping to be simple and convenient. We offer free shipping worldwide on eligible orders.
FREE WORLDWIDE SHIPPING
SoftShawl currently offers free shipping to customers worldwide.
There is no additional standard shipping charge for eligible orders.
DELIVERY TIME
Estimated delivery time is generally:
7–10 days
This is an estimated delivery timeframe rather than a guaranteed delivery date.
Actual delivery time may vary depending on the destination country, carrier operations, customs processing, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
ORDER PROCESSING
Orders are generally processed after payment has been successfully confirmed.
Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.
Once your order has been processed and shipped, available tracking information may be provided to you by email or through your order information.
TRACKING
Where tracking is available, customers may receive tracking information after the order has been shipped.
Tracking information may take some time to become active after shipment.
Please allow reasonable time for carrier systems to update tracking information.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check:
• Full name
• Street address
• Apartment, unit, or suite number where applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Contact information where required
SoftShawl is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.
CUSTOMS, DUTIES & IMPORT FEES
International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Such charges, where applicable, are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.
SoftShawl does not control customs procedures or the amount or timing of any applicable import charges.
DELIVERY DELAYS
Although most orders are expected to arrive within the estimated delivery period, unexpected delays can occur.
Possible causes include:
• Customs inspections
• Carrier delays
• Severe weather
• Public holidays
• High shipping volumes
• Incorrect address information
• Local delivery issues
• International transportation disruptions
• Other circumstances beyond our reasonable control
If your package is delayed, please contact us and we will do our best to assist.
LOST OR MISSING PACKAGES
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the local carrier where appropriate.
If the package remains missing, contact us at support@softshawl.online with your order number.
We will review the available shipping information and assist you with the next appropriate step.
CHANGES TO SHIPPING INFORMATION
If you need to change your shipping address after placing an order, contact us as soon as possible.
Because orders may be processed quickly, we cannot guarantee that an address change can be made before shipment.
SHIPPING SUPPORT
For shipping questions, please contact:
SoftShawl
6023 Silver Drive
Burnaby, BC V5H 4L9
Canada
Email: support@softshawl.online
Phone: +1 (778) 680-0294
We are committed to providing a convenient shopping experience with free worldwide shipping and clear delivery expectations.