Contact information

CONTACT INFORMATION

SoftShawl is an online store specializing in soft knitted scarves, triangle scarves, hood scarves, shawls, and versatile winter fashion accessories.

BUSINESS INFORMATION

Store Name:
SoftShawl

Founded:
2022

Website:
softshawl.online

BUSINESS ADDRESS

6023 Silver Drive
Burnaby, BC V5H 4L9
Canada

CUSTOMER SERVICE

Email:
support@softshawl.online

Phone:
+1 (778) 680-0294

CUSTOMER SUPPORT HOURS

Monday–Friday
9:00 AM – 5:00 PM Pacific Time

We generally respond to customer inquiries within 1–2 business days.

WHAT CAN WE HELP WITH?

Our customer support team can assist with questions regarding:

• Product Information
• Order Status
• Shipping
• Delivery Issues
• Returns
• Refunds
• Damaged or Incorrect Items
• Order Changes
• General Website Questions

ORDER-RELATED QUESTIONS

If you are contacting us about an existing order, please include your order number and the email address associated with your purchase.

Providing this information allows our team to locate your order more efficiently and provide a faster response.

RETURNS & REFUNDS

SoftShawl offers free returns and refunds within 30 days, subject to the conditions outlined in our Return & Refund Policy.

SHIPPING

We offer free worldwide shipping.

Estimated delivery time is generally 7–10 days, although actual delivery times may vary depending on destination and circumstances outside our control.

WEBSITE

softshawl.online

We value every customer and are committed to providing helpful, professional, and timely customer support.

SoftShawl
Soft Comfort. Effortless Style.
Founded in 2022.