Terms of service

Last Updated: September 10, 2026

OVERVIEW

This website is operated by SoftShawl. Throughout the site, the terms “we,” “us,” and “our” refer to SoftShawl.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and any additional policies referenced on this website.

Please read these Terms of Service carefully before using our website.

1. ONLINE STORE TERMS

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

You may not use our products or website for any unlawful or unauthorized purpose.

You agree not to violate applicable laws or regulations while using our website, purchasing our products, or interacting with our services.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and useful.

However, colors and visual appearance may vary depending on your device, screen settings, lighting conditions, photography, and other factors.

Product dimensions, materials, patterns, colors, and other specifications may also vary slightly between products.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

3. PRODUCT AVAILABILITY

Product availability may change without notice.

We reserve the right to limit quantities, discontinue products, or modify product offerings at any time.

If we are unable to fulfill an order after it has been placed, we may contact you regarding the order and provide an appropriate resolution, including a refund where applicable.

4. PRICING

Prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors and cancel or adjust orders affected by obvious pricing mistakes.

Any applicable taxes, duties, customs fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

5. ORDERS

When you place an order, you agree to provide accurate, complete, and current information.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized activity, inventory issues, pricing errors, or other circumstances that may affect the transaction.

If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.

6. PAYMENT

Orders must be paid using an accepted payment method available at checkout.

By providing payment information, you represent that you are authorized to use the payment method provided.

Payment processing may be performed by third-party payment providers. Their own terms and privacy policies may apply.

7. SHIPPING

SoftShawl offers free worldwide shipping.

Estimated delivery time is generally 7–10 days. Delivery estimates are not guaranteed and may vary due to destination, customs processing, carrier delays, weather, holidays, incorrect address information, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy.

8. RETURNS & REFUNDS

SoftShawl offers free returns and refunds within 30 days, subject to the conditions stated in our Return & Refund Policy.

Please review the Return & Refund Policy for complete information regarding eligibility, return procedures, refunds, and damaged products.

9. INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, photographs, product images, designs, page layouts, and other materials, is owned by or licensed to SoftShawl unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit website content without prior written permission.

10. THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment providers, shipping providers, analytics services, or other external platforms.

Third-party services may have their own terms and privacy policies. SoftShawl is not responsible for the independent practices, policies, or availability of third-party services.

11. USER CONDUCT

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with website security
• Introduce malicious software or harmful code
• Attempt unauthorized access to website systems
• Use automated methods to improperly access or collect website information
• Misrepresent your identity or payment information
• Abuse promotional offers or return procedures

We reserve the right to restrict access to the website or services where reasonably necessary.

12. DISCLAIMER

Our website and services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information and reliable website functionality but do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, SoftShawl will not be responsible for indirect, incidental, special, consequential, or other damages arising from the use of our website or products where such limitation is legally permitted.

Nothing in these Terms is intended to exclude or limit rights or protections that cannot legally be excluded under applicable law.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any changes will become effective when posted on this page unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

15. CONTACT INFORMATION

SoftShawl

6023 Silver Drive
Burnaby, BC V5H 4L9
Canada

Email: support@softshawl.online
Phone: +1 (778) 680-0294

Website: softshawl.online